Sorry not sorry: studying apology IFIDs in online (customer) communication.
November 2020, English Department, University of Zurich, Zurich, Switzerland (via Zoom)
Hashtags, complaints and crises. British airlines’ use of Twitter in customer services.
November 2019, Department of Language and Communication Studies, University of Jyväskylä, Jyväskylä, Finland
Customers, crises and communication on Twitter.
March 2018, Department of Languages, Linnaeus University, Växjö, Sweden
#badservice – die Verwendung von Twitter in der Kundenkommunikation.
January 2018, Public Relations Round Table Language, Public Relations Association Austria, Vienna, Austria
“You really don’t care about customers #badservice”. British train companies’ use of Twitter as a means of customer communication.
December 2017, Philologisch-Historische Fakultät, Universität Augsburg, Augsburg, Germany
Historical pragmatic work in progress: speech internal initiators in witness depositions and prose fiction.
November 2016, English Department, University of Leicester, Leicester, UK
Apologies in blogs – “but there’ll be no apologies! Sorry”.
March 2015, Department of History, English, Linguistics and Music, University of Huddersfield, Huddersfield, UK
December 2014, School of Humanities, University of Strathclyde, Glasgow, UK
“Your blog is (the) shit”. The role of context in the analysis of swearing in blogs.
December 2014, Department of English, University of Liverpool, Liverpool, UK
Combining corpora for diachronic analysis.
October 2014, School of English, University of Sheffield, Sheffield, UK
“Your blog is (the) shit” – the role of context in the analysis of swearing in blogs.
September 2013, CASS Workshop, “Politeness and impoliteness in digital communication: Corpus-related explorations”, Lancaster University, Lancaster, UK
eMargin – A collaborative textual annotation tool (with Matt Gee)
May 2012, BAAL workshop, “Discourse and Technology: Tools, Methods and Applications”, University of Birmingham, Birmingham, UK
The study of discourse markers in historical corpora.December 2010, School of Social Sciences, Humanities and Languages, University of Westminster, London, UK
Pray in Early Modern English drama.
October 2010, Department of Linguistics and English Language, Lancaster University, Lancaster, UK