Conference papers
2022
From awful company to worst company. A corpus linguistic analysis of Ryanair tweets.
April 2022, 30th Annual Congress of the Austrian Association of University Teachers of English (AAUTE), Salzburg, Austria
2021
Uncovering topics of customer concern. A corpus linguistic analysis of airline tweets.
October 2021, 86th Association for Business Communication Annual International Conference (ABC), Tampa, FL, USA (Online)
How successful are companies’ responses to customer tweets?
September 2021, 9th International and Interdisciplinary Conference on Applied Linguistics and Professional Practice (ALAPP), Columbus, OH, USA (Online)
“So glad your automated response got back to me”. Uncovering customers’ perceptions of airlines’ response tweets.
August 2021, Association for Business Communication Regional Conference Vienna (ABC), Vienna, Austria
“Sorry to hear you’re going through a difficult time”: Investigating online discussions of consumer debt (with Matt Gee, Andrew Kehoe and Robert Lawson, BCU)
August 2021, Association for Business Communication Regional Conference Vienna (ABC), Vienna, Austria
“Fancy replying?” Reactions to Ryanair’s customer service tweets.
June/July 2021, 17th International Pragmatics Conference (IPra), Winterthur, Switzerland (Online)
2019
“holy shit that is awesome good for you!” The study of speech acts in online comments (with Matt Gee, BCU)
September 2019, 8th Biennial International Conference on the Linguistics of Contemporary English, Bamberg, Germany
From “I love this” to “the problem is”: Identifying speech acts in large corpora of online comments (with Matt Gee, BCU)
June 2019, 16th International Pragmatics Conference (IPra), Hong Kong, China
Is there a gap between professional and personal communication on Twitter? (with Jukka Tyrkkö, Linnaeus University)
June 2019, 16th International Pragmatics Conference (IPra), Hong Kong, China
“5 days and still no luggage”. Stories of complaint and legitimation on Twitter.
June 2019, 10th Discourse, Communication and the Enterprise Conference (DICOEN), Leuven, Belgium
2018
“You keep saying you are sorry”. Exploring the pragmatics of sorry in customer communication on Twitter.
November 2018, Language in Webcare Symposium, Ghent, Belgium
“I sent my tweet because I couldn’t find an answer on that page”. British airlines’ use of Twitter for customer communication purposes.
September 2018, 14th American Association for Corpus Linguistics (AACL) Conference, Atlanta (GA), USA
“We apologise for the current IT systems outage”. British Airways’ use of Twitter in customer services.
July 2018, ABC Regional Conference at the University of Alcalá, Alcalá de Henares, Spain
2017
From Southern Rail to #southernfail. Crisis and communication on Twitter.
November 2017, 7th International and Interdisciplinary Conference on Applied Linguistics and Professional Practice (ALAPP), Ghent, Belgium
“What is the point in this Twitter account #unhelpful”. An approach to enhancing customer communication on Twitter.
June 2017, 9th Discourse, Communication and the Enterprise Conference (DICOEN), Birmingham, England
“You can ask us on Twitter”. Twitter as a means of customer communication for British train companies.
May 2017, International Computer Archive of Modern and Medieval English 38 (ICAME), Prague, Czech Republic
2016
Initiating direct speech in Early Modern fiction and witness depositions. A contrastive study.
August 2016, 19th International Conference on English Historical Linguistics (ICEHL), Duisburg-Essen, Germany
“Hi, That is such great News!” Responding to blog posts and comments (with Andrew Kehoe, BCU)
May 2016, International Computer Archive of Modern and Medieval English 37 (ICAME), Hong Kong, China
“But you know the Law”: A sociopragmatic study of contrastive markers in the Early Modern English courtroom.
April 2016, Celebrating the 10th Anniversary of A Corpus of English Dialogues 1560-1760, Sundsvall, Sweden
2015
“Oops, I didn’t mean to be so flippant”. A corpus pragmatic analysis of apologies in blog data (with Andrew Kehoe, BCU)
July 2015, 14th International Pragmatics Conference (IPra), Antwerp, Belgium
Character Development in A Game of Thrones.
April 2015, Literary Linguistics Conference, Mainz, Germany
2014
Discussing dissing and cussing: a corpus linguistic analysis of impoliteness in blogs (with Andrew Kehoe, BCU)
December 2014, RESCon 2014, Birmingham, UK
Sociopragmatic differences in the use of Early Modern English discourse markers.
December 2014, Österreichische Linguistiktagung 41, Vienna, Austria
The language use of the upper ranks in a corpus of Early Modern English drama.
June 2014, Sociolinguistics Symposium 20, Jyväskylä, Finland
2013
Early Modern English witness depositions – a narrative analysis.
June 2013, International Conference on Narrative, Manchester, UK
Sociopragmatic xml tagging in a corpus of transcribed speech (with Matt Gee and Robert Lawson, BCU)
May 2013, International Computer Archive of Modern and Medieval English 34 (ICAME), Santiago de Compostela, Spain
Discussing dissing and cussing: impoliteness in online discourse (with Andrew Kehoe, BCU)
May 2013, International Computer Archive of Modern and Medieval English 34 (ICAME), Santiago de Compostela, Spain
A sociopragmatic study of surprise markers in Early Modern English.
April 2013, i-Mean@UWE, Bristol, UK
2012
Early Modern English discourse markers – a feature of female speech?.
August 2012, 17th International Conference on English Historical Linguistics (ICEHL), Zurich, Switzerland
Interruption and turn-taking in British television comedy shows: The case of Mock The Week (with Robert Lawson, BCU)
June 2012, 7th International Gender and Language Association Conference, São Leopoldo, BrazilI apologise for my poor blogging. Pragmatic annotation in the Birmingham Blog Corpus (with Andrew Kehoe, BCU)
May 2012, International Computer Archive of Modern and Medieval English 33 (ICAME), Leuven, Belgium
2011
“Why, what do you take me for a Ghost, Sir”.
September 2011, Helsinki Corpus Festival, Helsinki, FinlandI mean and ich mein – a contrastive analysis.
July 2011, 12th International Pragmatics Conference (IPra), Manchester, UK
“Well, blogs, you know…”.
March 2011, Georgetown University Round Table (GURT), Washington, USA
2010
Pray in Early Modern English drama (with Jane Demmen, Lancaster University)
August 2010, 16th International Conference on English Historical Linguistics (ICEHL), Pécs, Hungary
2009
Discourse markers in Early Modern English.
July 2009, Middle and Modern English Corpus Linguistics (MMECL), Innsbruck, Austria
Historische Sprachwissenschaft an der Anglistik Wien (with Nikolaus Ritt, Theresa Illes and Lotte Sommerer).
December 2009, Österreichische Linguistiktagung 37 (ÖLT), Salzburg, Austria
2008
The discourse marker well in Early Modern English – a sociopragmatic analysis.
December 2008, Österreichische Linguistiktagung 36 (ÖLT), Vienna, AustriaMarry – a lower social rank feature?.
August 2008, 15th International Conference on English Historical Linguistics (ICEHL), Munich, Germany2007
Discourse markers in Early Modern English texts. The example of marry.
July 2007, 10th International Pragmatics Conference (IPra), Göteborg, Sweden
2006
Text type and productivity in Middle English word-formation – the case of dis-, in-, mis– and un-.
August 2006, 14th International Conference on English Historical Linguistics (ICEHL), Bergamo, Italy
Pragmatics across time and space 