Invited talks
2025
“Nobody asked you for your political opinion, brand”. Polarization and identity in digital business communication. A case-study from the transport industry (Plenary Speaker)
February 2025, 1st International Colloquium on Legal and Business Communication (ICLBC), online, Vienna, Austria
2024
Digital business communication in times of polarization (Plenary Speaker)
October 2024, 89th Annual International Conference of the Association for Business Communication (ABC), Tulsa, USA
2023
Webcare, identity and polarisation (Plenary Speaker)
July 2023, Language in Webcare: Interdisciplinary Perspectives, Nijmegen, The Netherlands
2022
“We’re not an airline but we do fly planes”. Approaches to communication in the Covid-19 crisis.
May 2022, The Interactional Variation Online (IVO) Researcher Network, Universities of Cardiff and Limerick, UK and Ireland (Online)
2020
Sorry not sorry: studying apology IFIDs in online (customer) communication.
November 2020, English Department, University of Zurich, Zurich, Switzerland (Online)
2019
Hashtags, complaints and crises. British airlines’ use of Twitter in customer services.
November 2019, Department of Language and Communication Studies, University of Jyväskylä, Jyväskylä, Finland
2018
Customers, crises and communication on Twitter.
June 2018, Department of Foreign Language Business Communication, Vienna University of Economics and Business, Vienna, Austria
Customers, crises and communication on Twitter.
March 2018, Department of Languages, Linnaeus University, Växjö, Sweden
#badservice – die Verwendung von Twitter in der Kundenkommunikation.
January 2018, Public Relations Round Table Language, Public Relations Association Austria, Vienna, Austria
2017
“You really don’t care about customers #badservice”. British train companies’ use of Twitter as a means of customer communication.
December 2017, Philologisch-Historische Fakultät, Universität Augsburg, Augsburg, Germany
2016
Historical pragmatic work in progress: speech internal initiators in witness depositions and prose fiction.
November 2016, English Department, University of Leicester, Leicester, UK
2015
Apologies in blogs – “but there’ll be no apologies! Sorry”.
March 2015, Department of History, English, Linguistics and Music, University of Huddersfield, Huddersfield, UK
2014
Corpus Pragma-Stylistics.
December 2014, School of Humanities, University of Strathclyde, Glasgow, UK
“Your blog is (the) shit”. The role of context in the analysis of swearing in blogs.
December 2014, Department of English, University of Liverpool, Liverpool, UK
Combining corpora for diachronic analysis.
October 2014, School of English, University of Sheffield, Sheffield, UK
2013
“Your blog is (the) shit” – the role of context in the analysis of swearing in blogs.
September 2013, CASS Workshop, “Politeness and impoliteness in digital communication: Corpus-related explorations”, Lancaster University, Lancaster, UK
2012
eMargin – A collaborative textual annotation tool (with Matt Gee)
May 2012, BAAL workshop, “Discourse and Technology: Tools, Methods and Applications”, University of Birmingham, Birmingham, UK
2010
The study of discourse markers in historical corpora.
December 2010, School of Social Sciences, Humanities and Languages, University of Westminster, London, UKPray in Early Modern English drama.
October 2010, Department of Linguistics and English Language, Lancaster University, Lancaster, UK
Pragmatics across time and space 